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Customer Support


Context Help

If you get lost inside our Control Panel, the very first step you should take is to press the Help button, which is visible on each page. A pop-up window will appear. It offers in-depth info about all the actions that you can perform on the given page. Each pop-up window opens on the same page so that you can quickly return to your work.

Video Tutorials

We have a wide selection of educational video clips describing how to work with our hosting Control Panel. They're intended for those of you who want to see how things are getting done rather than just reading articles. Thus, anyone can quickly find their way around our web hosting Control Panel by simply watching our step-by-step video tutorials.

F.A.Q.

If you can't discover the solution you searching for, take a gaze at our comprehensive Frequently Asked Questions database, which includes questions asked by actual persons and offers practical solutions. We frequently "revamp" our FAQ database with new entries in an attempt to encompass all the new additions and innovations related to our web hosting platform.

Ticketing System

If you still can't discover the solution you are looking for in the FAQ section either, you can get in touch with our fantastic team of technical support engineers available 24x7x365 and ready to assist you with any problem. Each support ticket you send will be answered within sixty minutes (the average ticket response time being approximately 20 minutes), so you won't have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 88364

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com